Sales & Reservations Agent

Are you fun, friendly, hardworking and dynamic? Have you always wanted to work for a creative and unique company in the heart of a buzzing city? Look no further! We are searching for a new member of the gang and you could be the perfect candidate! Our ideal team member will understand the customer’s hopes and dreams and have a drive to make them a reality. You’ll be target driven, demonstrate impeccable customer service skills and have a bubbly, outgoing personality.

Daily Responsibilities:

• Responding to emails, calls and voicemails
• Online Travel Agent booking processing and taking payments
• In and outbound calls, ensuring minimum call standards are achieved
• Pro-active upselling at all times, generating enquiries for the restaurant, bar, spa and events departments
• Ensure all payments and credit card details are accurately recorded and processed
• Manage the hotel reservations database
• Liaising with 3rd parties to organise packages and events for our guests
• Calling guests as part of our concierge service and upselling
• Upsell the city and help to accommodate tourist activities and nightlife
• General office admin
• Achieving & exceeding sales & upsells KPIs and targets

We specialise in large group accommodation, as well as luxury stays, unforgettable experiences and award-winning dining and events venues

Famous for fun and unique hotel suites, crazy events and an unrivalled customer service, we pride ourselves on being the best in the business.

Shifts are 5 out of 7 from 9am – 5.30pm.