Call 0151 459 3383 Select Option 1

Sales & Reservations Agent

Sales & Reservations Agent

Are you fun, friendly, hardworking and dynamic? Have you always wanted to work for a creative and unique company in the heart of a buzzing city? Look no further! We are searching for a new member of the gang and you could be the perfect candidate! Our ideal team member will understand the customer’s hopes and dreams and have a drive to make them a reality. You’ll be target driven, demonstrate impeccable customer service skills and have a bubbly, outgoing personality.

Daily Responsibilities:

  • Responding to emails, calls and voicemails
  • Online Travel Agent booking processing and taking payments
  • In and outbound calls, ensuring minimum call standards are achieved
  • Pro-active upselling at all times, generating enquiries for the restaurant, bar, spa and events departments
  • Ensure all payments and credit card details are accurately recorded and processed
  • Manage the hotel reservations database
  • Liaising with 3rd parties to organise packages and events for our guests
  • Calling guests as part of our concierge service and upselling
  • Upsell the city and help to accommodate tourist activities and nightlife
  • General office admin
  • Achieving & exceeding sales & upsells KPIs and targets

We specialise in large group accommodation, as well as luxury stays, unforgettable experiences and award-winning dining and events venues

Famous for fun and unique hotel suites, crazy events and an unrivalled customer service, we pride ourselves on being the best in the business.

Shifts are 5 out of 7 from 9am – 5.30pm.

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

How to Apply: Please send CV and cover letter to with the subject “SALES AGENT CV”

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    The Shankly Hotel is located in Liverpool City Centre, just a stone's throw away from many of the city's finest transport links.

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    The Shankly Hotel, Millennium house, 60 Victoria Street, Liverpool, L1 6JD

    General enquiries:0151 459 3383 Select Option 1
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    About Us

    The Shankly Hotel is a tribute to one of football's greatest managers: Bill Shankly. Offering spacious rooms, a trendy bar and restaurant and unseen memorabilia, you will never want to leave our Liverpool hotel.

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